Refund policy
Refund Policy
Last Updated: 07/12/2025
At Chrono Block©, we are committed to the quality and excellence of our products. If for any reason you are not satisfied with your purchase, we are happy to assist you through a clear and straightforward return and refund process.
RETURNS
Return Request Period
Once your order has been processed and shipped, you must wait until it is delivered before requesting a return.You have 30 days from the delivery date to request a return.To be eligible, the product must be unused, in perfect condition, and in its original packaging, including all components and original contents.
How to Request a Return
Contact us at chronoblockofficial@gmail.com, including your order number and reason for return. Our team will review your request and provide return instructions along with the return shipping address.
Shipping the Returned Product
Once you receive the return instructions, the item must be shipped within 5 business days.We highly recommend using a trackable shipping service; Chrono Block© cannot guarantee receipt of untracked returns.The package must include your full name and order number.
Return Shipping Costs
Return shipping costs are the responsibility of the customer (unless the return is due to an error on our part).Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Lost or Delayed Return Packages
If your return package does not arrive at our facility, notify us within 14 days after the expected delivery date.Chrono Block© is not responsible for lost or delayed packages without tracking information.
REFUNDS
Once the returned product is received, it will be inspected to ensure it meets the return conditions.You will be notified via email whether your refund has been approved or rejected.If approved, your refund will be processed within 7–10 business days.
Shipping costs are non-refundable.
EXCHANGES / REPLACEMENTS
We only replace items that are defective or damaged upon arrival.
To request an exchange for the same product, contact us at chronoblockofficial@gmail.com.We do not accept exchanges for items damaged due to customer misuse after delivery.
NON-RETURNABLE ITEMS
Sale items or personalized/custom products cannot be returned.
LATE OR MISSING REFUNDS
If you have not received your refund, first check with your bank or payment provider, as processing times may vary.
If after verification you still have not received it, please contact us at chronoblockofficial@gmail.com.
POLICY MODIFICATIONS
Chrono Block© reserves the right to modify or update this policy at any time. Any changes will take effect immediately upon posting on this page.
Support
If you have any questions or need further assistance, feel free to contact our support team at chronoblockofficial@gmail.com.